PRIVACY POLICY

Introduction

One Parking Solution Limited (“we”, “us” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal data obtained from you, whether directly through our website, by email or telephone, or indirectly via the DVLA (Driver and Vehicle Licensing Agency) and/or third-party trading partners.

Whenever we access such information, we are legally required to handle it in accordance with all applicable data protection laws, including the Data Protection Act 2018 (DPA).

Who we are and contact details

Data Controller and Contact Information

The Data Controller is One Parking Solution Limited (OPS), a company registered in England and Wales (registration number 05992210).

If you have any questions about our Privacy Policy or how we handle your personal data, you can contact us in writing using the details below:

The Attention of the Data Protection Officer (DPO)
One Parking Solution Limited
95 Arundel Road
Worthing
West Sussex
BN13 3EU

Website: https://oneparkingsolution.co.uk/privacypolicy

Email: dataprotection@oneparkingsolution.co.uk

Telephone: +44 (0)330 0432492

Your Rights

Under the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right to be informed: We must provide clear information about how we collect and use your personal data. This privacy notice is part of that transparency.

Right of access: You are entitled to request details of the personal data we hold about you and the purposes for which it is processed.

Right to rectification: You can request that we correct or update any inaccurate or incomplete personal data we hold about you.

Right to erasure: Also known as the “right to be forgotten”, you can request the deletion of your personal data in certain circumstances.

Right to restriction of processing: You may request that we temporarily or permanently restrict the processing of your personal data.

Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

Right to object: You can object to our processing of your personal data for direct marketing purposes. Please note that we do not use automated decision-making or profiling.

Right to complain: If you have any concerns about how we process your personal data, please contact our Data Protection Officer (DPO) using the contact details above. If you are not satisfied with our response, you can escalate your complaint to the Information Commissioner’s Office (ICO): https://ico.org.uk/

The Data We Collect

We may process personal data, which can include, but is not limited to:

• Salutation, first name, middle name, and surname
• Full address, email address, and telephone/mobile number
• Photographs and/or video evidence
• Vehicle Registration Mark (VRM) and all associated vehicle details
• Appeals and any related documents
• Lease or hire contracts

This information is collected to enable us to provide our services effectively and to comply with our legal obligations.

Our collection methods include

Operational Collection

• Patrol staff
• Mobile handheld devices
• Body Worn Cameras (BWC)
• Parking meters
• Parking kiosks

Automated & Surveillance Systems

• Closed Circuit Television (CCTV)
• Automated Number Plate Recognition (ANPR)

Vehicle & Identity Data

• Vehicle Registration Marks (VRM)
• Driving and Vehicle Licensing Agency (DVLA)

Digital & Direct Interactions

• Our website
• Communications with us
• Cashless parking applications
• Engagement of our services

Third Parties & Public Bodies

• Service providers
• Clients
• Debt resolution services
• County Courts
• His Majesty’s Land Registry (HMLR)
• Trace searches

Lawful basis for using your data

We process personal data under the following lawful bases:

• Legitimate interests

Where processing is necessary for the purposes of our legitimate business interests, including the management and enforcement of parking operations, fraud prevention, and protecting our legal rights, provided those interests are not overridden by your rights and freedoms.

• Contract

Where processing is necessary for the performance of a contract or to take steps at your request prior to entering a contract, including the administration and enforcement of parking terms and conditions.

• Legal rights and enforcement of parking terms

Where processing is necessary to establish, exercise, or defend legal claims, including enforcing parking terms and conditions and pursuing unpaid parking charges.

How will your data be used

We use your personal data for the following purposes:

• To issue parking charge notices.
• To identify the driver of a vehicle by requesting the registered keeper data from the Driving. and Vehicle Licensing Agency (DVLA).
• To process, investigate, and respond to appeals and/or complaints.
• To pursue and collect unpaid parking charges, including through debt recovery and legal processes where necessary.
• To comply with applicable legal, regulatory, and industry requirements.

Your data may be shared with

We may share your personal data with the following organisations where necessary for the purposes of parking enforcement, debt recovery, and legal compliance:

• Driving and Vehicle Licensing Agency (DVLA) – to request registered keeper details
• Debt resolution agencies – to pursue unpaid parking charges
• Solicitors – for legal advice, representation and litigation
• County/High Courts – in connection with unpaid parking charges
• Bailiffs – to recover unpaid charges under court order
• Landowners and/or managing agents – where relevant to the management of parking on their property
• Trade bodies – for compliance, industry standards, or alternate dispute resolution (ADR)
• Independent Appeals Service (IAS) – to review and process impartial appeals
• Law enforcement and regulatory agencies – where required to prevent or investigate criminal/civil offences

Data Retention Periods

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. While there is no fixed retention period for all data, some examples relevant to private parking enforcement are as follows:

• DVLA data – All data obtained from the DVLA will be retained for a minimum of two years in line with the Keeper at Date of Event (KADOE) contract terms and conditions.
• Financial and tax records – In accordance with guidance from His Majesty’s Revenue & Customs (HMRC), most business financial and tax records will be kept for a minimum of six years.
• Unpaid parking charges – Personal data relating to unpaid parking charges will be securely held until the charge is either settled or until the point at which the debt becomes statutorily barred under UK law.

After the relevant retention period, personal data will be securely deleted or anonymised in a manner that protects the privacy of individuals.

Third-Party Trading Partners

Partner	Address	Service	ICO Number
Driving and Vehicle Licensing Agency (DVLA)	DVLA, Swansea, Glamorgan, Wales, SA99 1BA	Keeper at Date of Event (KADOE)	Z7122992
Unity Five Limited (ZatPark)	Castleview Barn, Woodmanton Farm, Exeter, Devon, EX5 1HQ	Licensed Cloud-Based Parking Software	Z2218765
Ecom6 Limited	Clyst House, Manor Drive, Clyst St Mary, Exeter, Devon, EX5 1GB	E-Commerce & Moto Payment Provider	ZA111807
ZZPS Limited	Business Park 400, Dashwood Lang Road, Bourne, Addlestone, Surrey, KT15 2NX	Debt Resolution & Litigation	ZA047124
Information Commissioner’s Office (ICO)	Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF	Data Protection Regulator	N/A
QDR Solicitors Limited	Olympus House, Olympus Avenue, Leamington Spa, Warwickshire, CV34 6BF	Debt Resolution & Litigation	Z2724050
Local & National Police Services	50 Broadway, London, SW1H 0BL	Alleged Crime Investigation(s)	N/A
Postworks Limited	32 Queensbridge, Northampton, Northamptonshire, NN4 7BF	Digital Postal Service	ZA115377
British Parking Association (BPA)	Chelsea House, 8-14 The Broadway, Haywards Heath, West Sussex, RH16 3AH	Trade association	Z6296143
Metric Group Limited	Metric House, Westmead Industrial Estate, Westlea, Swindon, Wiltshire, SN5 7AD	Parking Meter Suppliers	ZA779442
Flowbird Limited	Epps Building Unit 2, Bridge Road, Ashford, Kent, TN23 1BB	Parking Meter Suppliers	ZA331285
JustPark Parking Limited	Piano Yard, 30a Highgate Road, London, NW5 1NS	Cashless Parking App	Z2000925
DCB Legal Ltd	Direct House, Greenwood Drive, Manor Park, Runcorn, Cheshire, WA7 1UG	Debt Resolution & Litigation	ZA279934
Direct Collection Bailiffs Ltd	Direct House, Greenwood Drive, Manor Park, Runcorn, Cheshire, WA7 1UG	Debt Resolution & Litigation	Z323356X
Trace Enforcement Services Limited	Barratt House, Suite S2, Kingsthorpe Road, Northampton, Northamptonshire, NN2 6EZ	Debt Resolution & Litigation	ZB110287
Trace Debt Recovery UK Limited	Barratt House, Suite S2, Kingsthorpe Road, Northampton, Northamptonshire, NN2 6EZ	Debt Resolution & Litigation	ZA181609
United Trade and Industry Limited T/A The International Parking Community (IPC)	Cromwell House, Brook Street, Macclesfield, Cheshire, SK11 7AE	Accredited trade association for membership, approved operator scheme (AOS) and Impartial Appeals Service (IAS)	Z3417654

If you need further information regarding our Data Protection Policy.

Please send an email to dataprotection@oneparkingsolution.co.uk

OR

Telephone: 0330 043 2463

You can also send your request, in writing, to:

The Data Protection Officer

One Parking Solution Limited

95 Arundel Road

Worthing

West Sussex

BN13 3EU